Who processes your payment
Payments are processed by Paddle.com Market Ltd, our merchant of record. Paddle appears on your statement, issues your receipt, and handles refunds on our instruction.
One-time reports
If the full report is not delivered, cannot be opened, or does not correspond to the website you scanned, contact us within 30 days of purchase for a full refund.
Because a report is a digital product delivered immediately, we cannot generally refund a correctly delivered report simply because the results were unwelcome. A scan reporting few or no machine-detectable issues is still a completed scan.
If you are a consumer in the EU or UK, you have a statutory right to withdraw from a digital purchase within 14 days. By starting your report you consent to immediate delivery and acknowledge that this right is lost once delivery begins. Nothing in this policy limits rights you hold by law.
Subscriptions
Where a recurring plan is offered, you can cancel at any time. Cancellation stops future renewals and access continues to the end of the paid period. We do not pro-rate part-months, and renewal charges are not refunded after the renewal date except where the law requires it.
How to request a refund
Email support@accesspeek.com with the email address used at checkout and the website you scanned. We respond within 5 working days. Approved refunds are returned by Paddle to the original payment method, typically within 5 to 10 working days.